Failed renders
Technical errors, timeouts, safety-filter refusals, and videos withheld by a safety check are not charged. Any prepaid credits return automatically to your balance. A successfully completed video you dislike is not a failed render.
One-time credit packs
Pack credits never expire. Request a refund within 7 days of purchase for unused credits. An entirely unused pack may be refunded in full; a partially used pack may be refunded for unused credits at the pack's original per-credit price. Used credits are not refundable.
Subscription refunds
Request a refund within 7 days of a subscription charge only if none of that billing period's credits were used. This applies to first payments and renewals. Used subscription credits and partial billing periods are not refunded pro rata, subject to mandatory consumer rights.
Cancellation and expiry
Cancel before the next renewal to prevent another charge. Your plan remains active through the paid period. Monthly and yearly credits expire at the end of their respective billing period and do not roll over. Annual credits are issued upfront. Credits expiring sooner are used first.
Billing corrections
For a duplicate or incorrect charge, contact support within 30 days with the order identifier and relevant receipt. Do not send card numbers or authentication codes. We investigate the transaction and correct confirmed billing errors.
How to request a refund
Contact support with the order identifier, purchase date, and reason. Approved refunds return to the original payment method, usually within 5–10 business days depending on the payment provider and bank. No free-generation or preview offer applies.
Consumer rights
This policy does not limit mandatory refund, withdrawal, or other consumer rights in your jurisdiction. For questions about a particular order, contact support before initiating a payment dispute.
Questions or requests? Email [email protected].