Contact the support address displayed on this page about an order made at rapduo.online. Include your account email and the relevant video or payment reference. Do not send passwords, login codes, API keys or full card details.
Updated
A video is pending, failed or looks wrong
Check your video library first. A pending or uncertain submission can still be processing; repeatedly starting a new paid render may create another job. Keep the job reference and describe the status you see.
For a completed clip, explain the exact issue and, if useful, the time in the video where it appears. Technical failures return reserved credits automatically. Creative dissatisfaction with a completed result is handled under the published refund policy, not treated as an automatic failed-render refund.
- Account email and video reference, if available
- Stage, model, resolution, duration and approximate submission time
- The status or error message, and browser/device
- The problem you observed and the outcome you are requesting
A payment, credit balance or subscription question
Include the Stripe receipt or transaction reference, purchase date and plan or pack name. A screenshot can help, but hide unrelated personal information and payment-card details.
You can manage subscription cancellation through the billing area of your account. Cancellation, refund eligibility and unused credits are different issues; read the refund policy and explain which request you are making.
Request photo, video or account deletion
Write from the email associated with your account and identify whether you want specific media or the whole account removed. If someone used your image without permission, describe the material and where you found it so support can identify it.
The published Privacy Policy explains photo and video processing, retention and deletion requests. Removing a browser preview does not delete a submitted video. Necessary transaction records and provider-side handling may differ from account media.
Trouble signing in or downloading
Use the same sign-in method and account used for the purchase. Tell support which browser and device you are using and the exact message you see.
For a silent or unplayable download, check whether the browser player is muted, whether the file has finished downloading, and whether a different local player can open it. Never share a login code or password as part of troubleshooting.
Make sure the order belongs to this website
RapDuo's domain is rapduo.online. Several similarly named sites appear in search. A receipt, account or credit balance from a different domain cannot be identified here just by its product name.
Support requests are reviewed through the published contact channel. There is no guaranteed response-time SLA or live chat stated here; keep your order references and allow time for the request to be investigated.
Choose the reference that helps us investigate
This checklist prepares a request; it does not send it. Use the support address below to contact us. Keep a copy of your receipt and request for your records.
| Request | Best reference | First useful check |
|---|---|---|
| Processing video | Video reference and approximate submission time | Return to the same account and check the existing job |
| Missing credits | Receipt reference, date and pack or plan name | Confirm the purchase used the account you are signed into |
| Subscription cancellation | Account email and subscription reference | Open Billing and check renewal status |
| Photo or video deletion | Account email and relevant media reference | Say whether the request is for one file or the whole account |
| Unwanted creative result | Video reference and the moment where it goes wrong | Describe the visible or audible issue before requesting a review |
Questions before you create
Should I email my photos?
Start with the account and job reference. Do not attach private source images unless they are needed and support asks for them.
Can you refund a completed video I dislike?
Completed creative results are not failed renders. Eligibility for a monetary refund is described in the Refund Policy; include the order reference and your request.
Can I get help without a job ID?
Yes. Include the account email, approximate time, settings and the error or payment reference you have. Never substitute a password or login code.